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Production & Shipping FAQs

  • Q Can production and shipping be arranged in separate batches?

    A

    Yes. Split production or partial shipment may be arranged when necessary.

    For example, a small quantity may be shipped first by express or air freight for an urgent launch, while the remaining quantity is shipped later by sea.

    Additional handling, packing and freight costs may apply. The shipment plan should be confirmed before production is completed.

  • Q How do you pack the products for international shipping?

    A

    Finished packaging is packed in export cartons according to the product structure and shipping method.

    Protective packing may include:

    • Inner polybags
    • Paper wrapping
    • Dividers
    • Protective corner supports
    • Bubble protection where necessary
    • Reinforced export cartons
    • Pallets for larger shipments

    The packing method is selected to reduce movement, compression, scratching and transportation damage.

  • Q How is the shipping cost calculated?

    A

    Shipping cost is generally calculated based on:

    • Carton dimensions
    • Gross weight
    • Volumetric weight
    • Number of cartons
    • Shipping destination
    • Delivery postal code
    • Shipping method
    • Customs and duty requirements

    Because international freight rates can change, the final shipping cost is normally confirmed close to the shipment date.

  • Q Can I use my own freight forwarder?

    A

    Yes. Customers may use their own freight forwarder or shipping account.

    We can deliver the goods to your nominated warehouse, airport, seaport or freight forwarder according to the agreed shipping terms.

    Please provide the forwarder’s contact details, delivery address and shipping instructions before production is completed.

  • Q What are the benefits of DDP shipping?

    A

    DDP shipping provides a simpler and more predictable delivery process.

    The main benefits include:

    • Door-to-door delivery
    • Customs clearance arranged by the shipping provider
    • Duties and import charges included in the quoted shipping cost
    • Less coordination with customs brokers
    • Fewer unexpected logistics procedures
    • A more convenient solution for customers without their own freight forwarder

    The availability of DDP service depends on the destination country and shipment type

  • Q Do you provide DDP shipping?

    A

    Yes. DDP shipping is available for many destinations.

    With DDP service, we arrange the main transportation, customs clearance, duties and delivery to the specified address, subject to the destination and shipping conditions.

    This provides a more convenient door-to-door solution and reduces the amount of customs and logistics coordination required from the customer.

  • Q What is economy sea shipping?

    A

    Economy sea shipping is a cost-effective door-to-door shipping option for customers who do not require urgent delivery.

    The shipment is usually consolidated with other cargo and transported by sea. It normally takes longer than standard air freight or express delivery but can significantly reduce shipping costs.

    This option is particularly suitable for packaging orders with flexible delivery schedules.

  • Q When should I choose sea freight?

    A

    Sea freight is generally recommended for larger packaging orders when the delivery schedule is flexible.

    It usually offers a lower shipping cost than air freight, especially for bulky products such as rigid boxes, assembled paper tubes, glass jars and tin packaging.

    Transit time depends on the destination port, shipping route, customs clearance and final delivery arrangement.

  • Q What is the difference between express courier and air freight?

    A

    Express courier is usually suitable for samples, urgent orders and smaller shipments. The shipment is collected and delivered directly through courier companies such as DHL, FedEx or UPS.

    Air freight is generally more economical for larger shipments but may involve separate airport handling, customs clearance and final delivery arrangements.

    For customers who prefer a simpler process, door-to-door air shipping or DDP service may also be available.

  • Q What international shipping methods are available?

    A

    We offer several international shipping options depending on the order volume, destination, budget and delivery schedule:

    • Express courier
    • Air freight
    • Standard sea freight
    • Economy sea shipping
    • Door-to-door DDP shipping

    We can compare the available options and recommend a suitable shipping method for your order.

  • Q How do you inspect the packaging before shipment?

    A

    Quality inspections are carried out during production and before shipment.

    Inspection points may include:

    • Packaging dimensions
    • Material and structure
    • Printing content
    • Color and registration
    • Surface finishing
    • Opening and closing function
    • Insert fit
    • Child-resistant mechanism
    • Quantity and carton packing

    Final inspection photos or videos can be provided upon request.

  • Q Will I receive production updates?

    A

    Yes. We can provide production updates at key stages when required.

    Updates may include:

    • Material preparation
    • Printing progress
    • Assembly status
    • Quality inspection
    • Packing completion
    • Shipment arrangement

    Photos or videos may also be provided before shipment for review.

  • Q Can you handle urgent packaging orders?

    A

    Urgent production may be available depending on the packaging type, material availability, factory schedule and order quantity.

    Please inform us of your required delivery date before placing the order. We will review the production schedule and recommend the most practical packaging and shipping solution.

    Rush production cannot always be guaranteed, especially for custom tin packaging, specialty materials or complex structures.

  • Q How long does custom mylar bag production take?

    A

    Custom mylar bag production generally takes approximately 20 working days after the artwork, bag specifications and payment have been confirmed.

    The timeline may vary depending on:

    • Digital or gravure printing
    • Bag size and structure
    • Material composition
    • Child-resistant zipper requirements
    • Number of designs
    • Total order quantity

    Gravure-printed bags may require additional preparation time for printing cylinders.

  • Q How long does custom paper box production take?

    A

    Standard custom paper box production normally takes approximately 15 working days after artwork approval and receipt of the deposit.

    The exact lead time depends on the box structure, material availability, printing, finishing, inserts and order quantity.

    Specialty papers, complex inserts, hand assembly or multiple finishing processes may require additional production time.

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