1920x600px-0721

General & Custom Packaging FAQS

  • Q What printing and finishing options do you offer?

    A

    Available printing and finishing options include:

    • CMYK printing
    • Pantone color printing
    • Matte or gloss lamination
    • Hot foil stamping
    • Embossing and debossing
    • Spot UV
    • Soft-touch finishing
    • Varnishing
    • Textured or specialty paper

    The available options may vary depending on the packaging material and structure.

  • Q What is the process for placing a custom packaging order?

    A

    The typical custom packaging process is:

    1. Send your product and packaging requirements
    2. Confirm the packaging structure and quotation
    3. Prepare and approve the dieline and artwork
    4. Produce and approve the custom sample
    5. Confirm the order and arrange the deposit
    6. Begin mass production
    7. Complete quality inspection
    8. Arrange the balance payment and shipment

    Our team will provide updates throughout the sampling and production process.

  • Q Do you ship internationally?

    A

    Yes. We ship custom packaging worldwide by courier, air freight, sea freight and rail freight, depending on the destination, order volume and delivery schedule.

    We can support different shipping terms, including EXW, FOB, DAP and DDP, subject to the destination and shipping conditions. Customers may also use their own freight forwarder.

  • Q How do you control packaging quality?

    A

    We carry out quality checks throughout the production process, including:

    • Material inspection
    • Printing and color inspection
    • Structural and dimensional checks
    • Finishing inspection
    • Assembly inspection
    • Final random inspection before shipment

    Pre-production samples, inspection photos or videos can also be provided when required.

  • Q What is your production lead time?

    A

    Mass production normally takes approximately 15–20 working days after the final sample or artwork has been approved and the deposit has been received.

    The exact production time depends on the order quantity, packaging structure, material availability and finishing requirements.

  • Q How long does custom sampling take?

    A

    Custom sampling normally takes approximately 3–5 working days after the artwork, specifications and sample payment have been confirmed.

    More complex structures, special materials, custom molds or specialty finishes may require additional time.

  • Q Can I get a sample before mass production?

    A

    Yes. We can provide existing samples, blank structural samples or fully customized printed samples.

    An existing sample is suitable for checking material and general quality, while a customized sample allows you to evaluate the final size, printing, color, finishing and structure before mass production.

  • Q What artwork file formats do you accept?

    A

    We prefer editable vector artwork in Adobe Illustrator format.

    Recommended formats include:

    • AI
    • Editable PDF
    • EPS

    All fonts should be converted to outlines, and linked images should be embedded in high resolution. Our team will review the artwork before sampling or production.

  • Q Can you provide a dieline for artwork preparation?

    A

    Yes. Once the packaging size and structure are confirmed, we can provide a dieline template for your designer to prepare the artwork.

    Please do not finalize the artwork until the dieline has been approved, as structural changes may affect the artwork layout.

  • Q Can you match Pantone colors?

    A

    Yes. We can produce custom Pantone colors based on the Pantone reference provided by the customer.

    Please note that the final appearance may vary slightly depending on the printing material, surface coating and finishing process. For projects with strict color requirements, we recommend approving a physical color sample before mass production.

  • Q Can you print my logo and custom artwork?

    A

    Yes. We can print your logo, brand graphics, product information, barcodes, warning labels and other custom artwork on the packaging.

    Before production, we will provide a digital artwork proof for your review and approval.

  • Q Can I customize the packaging size, structure and material?

    A

    Yes. The packaging size, structure, material, thickness, insert and opening method can all be customized according to your product and branding requirements.

    Our team can also recommend practical structures based on product protection, display, shipping and budget considerations.

  • Q What is your minimum order quantity?

    A

    The minimum order quantity depends on the packaging structure, material and customization requirements.

    Typical MOQs are:

    • Custom paper packaging: from 1,000–2,000 pieces
    • Custom tin packaging: usually from 5,000 pieces
    • Other packaging types: subject to the selected specifications

    Please contact us with your project details for an exact MOQ.

  • Q What information is required for a quotation?

    A

    To prepare an accurate quotation, please provide:

    • Packaging type or reference image
    • Finished size
    • Material requirements
    • Printing and finishing details
    • Insert requirements
    • Order quantity
    • Number of designs or SKUs
    • Delivery country or postal code

    If some specifications are not yet confirmed, our team can help recommend suitable options.

  • Q Can you create packaging based on my product?

    A

    Yes. You can send us your product dimensions, photos, samples or technical drawings. Our team can recommend a suitable packaging size, structure, material and insert to securely hold and present your product.

    For the best fit, sending us a physical product sample is recommended when possible.

Still Have Questions?

 
Our packaging experts are ready
to help you find the right solution
 
Download Catalog